There is no greater way of identifying a truly special experience or how it works in practice than by word-of-mouth. We know the importance of our clients feedback and seek to deliver a flawless service every time.
"The most incredible experience that left us wanting to do it again and again".
After an introductory call with one of our qualified client consultants and some mood boarding of design concepts, an initial hour-long appointment is suggested. This will likely cover an educational walk through of the unique bespoke process and a selection of diamonds or gemstones specifically sourced according to your brief.
Following the appointment, a detailed follow-up email and quotation is shared to provide a documentation of everything covered.
Confirmation is provided on which diamond or gemstone option to proceed with and a deposit is paid to confirm the order and enable the initial design work to commence.
A detailed CAD (Computer-Aided Design) is shared to highlight the progress and help bring your design to life.
Regular contact is made as we work through casting, assembly, stone setting and polishing in our London workshop. We even share an image of your design mid-way through the process.
You are informed when your design is entering the final phases of hallmarking and quality control. An appointment time is made to arrange collection of your bespoke creation.
Your final design is ready for collection. Photos and videos of the final ring are also provided, as well as the diamond certification (if applicable) and invoice.
Just as your ring should last you a lifetime, so does our client service. We want to ensure your ring remains in perfect condition and are happy to offer a complimentary annual service to all clients as well as providing resizing requirements.
Many of our clients have been kind enough to share an insight in to their ring purchasing journey.
I have told this a hundred times since I got engaged and I hope that I get to tell it a hundred more throughout my life. I had no idea where this journey would take me when I decided to speak with Sam at Blackacre for the first time and I could not be happier with how it has all panned out.
As I am sure all men that are purchasing an engagement ring for the first time do, I researched long and hard and weighed up every single possible option. After countless hours spent trawling websites both foreign and domestic I was at a complete dead end, I just could not find the ring that I wanted to purchase. I wanted the ring to be unbelievable, and take my girlfriend’s breath away. No matter how hard I looked I could not find the perfect ring.
After thinking that I was going to have to settle for a ring that “would do” rather than the perfect ring for me and my future fiancée I decided to pick up the phone to Blackacre after they were highly recommended to me by a friend. Prior to contacting them I had my concerns dealing with a boutique company, however as soon as I spoke to the team it was clear in terms of professionalism they were a cut above the rest. They came highly recommended through a very good friend and I now wish that I had called Sam form the very beginning. From the very first time that I spoke with Sam it gave me an unbelievable confidence in not only what he could do, but also that he would look after me.
Once we had decided upon a ring design the team really got to work in sending me different design ideas and basically looking after every small idea that I may have had along the way – as well as raising points that I had not thought about! Nothing was too much trouble and it felt as if Sam and his team had thought of everything for me. From the amazing wax model and the cad designs to always picking up my calls and even WhatsApp messages no matter what time of day or night. They were there throughout the whole process in a way that I would never have expected. He even offered advice based on experience, when asked to give it, on timings to propose, support when it came to speaking with my fiancée's parents and even the logistics of the proposal!
The proposal itself worked out exactly as planned and even though I was completely lost for words, the ring did exactly what I wanted and did all the talking for me. My now fiancée was completely blown away and I saw a look on her face that I had never seen before. She looked as if I had given her something that could never be replicated, a gift that we would both be proud to share together for the rest of our lives.
I can never begin to come close to telling people how incredible my experience was and still is with Blackacre, as I now feel part of something more than just buying a ring, I feel part of the Blackacre story and that is something you will not get anywhere else.”
Our central London studio is open by appointment Monday to Friday 9am to 5.30pm and is located just a short walk from Chancery Lane tube or Farringdon station.
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